Senior Technical Account Manager
Adjust
Tokyo, Japan
4 日前

Your role :

As a Senior Technical Account Manager, you will be part of our team based in Tokyo and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust.

You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.

Your responsibilities :

  • First contact for your clients within Adjust
  • Support your clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have check-in calls with your client base
  • Manage large-size VIP clients
  • Training and mentoring newbies
  • Work with a global Support team
  • What you bring :

  • 5 years of experience in a client facing role in advertising technology
  • Excellent communication skills in English and Japanese to work with our clients in Japan
  • A grasp on basic data analysis technique
  • Proficiency in Excel, and command-line tools like Grep and SQL
  • An ability to break down complex topics in simple terms to ensure client understanding
  • Strong attention to detail
  • What's in it for you :

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • Education budget for ongoing professional development & continuous learning
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)
  • Flexible, family-friendly work schedule and vacation policy
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • English Classes
  • Child care support with a nanny allowance
  • Member of the ITS (a health checkup allowance of up to JPY 10,000 per year for obligatory checkups and additional tests of your choice)
  • Subsidised fitness membership
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Phone bills reimbursement
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