Guest Relations Agent
Marriott Hotels
Nikko, Japan
5 日前

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.

We invite you to explore The Ritz-Carlton.

Nikko is a city located in Tochigi prefecture, which is part of the northern Kanto region of Japan, approximately 150 KM north of Tokyo.

The city is known as an outdoor and cultural tourism destination. Nikko can be reached in approximately two hours drive from downtown Tokyo or from Tokyo Station, two hours rail ride to reach Nikko station.

The Ritz-Carlton, Nikko is a 4-story building blocks of 94 rooms across the street from a National Park and UNESCO World Heritage designated area.

The majority of guestrooms will be designed to provide excellent scenic views of the lake and mountains surrounding the property.

The property will provide for multiple F&B options, including a proposed lakefront outlet, as well as extensive onsen facilities, given Nikko’s reputation as a popular onsen destination.

The hotel is set to open in 2020.

Job Summary Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security / Loss Prevention) as necessary to resolve guest call, request, or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.

    Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and / or cost-savings.

    Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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