To provide support and administrative expertise to the People and Culture Department and respond to employee enquiries in an efficient, courteous and professional manner to achieve maximum employee, applicant or vendor satisfaction while complying with all Four Seasons Hotels & Resorts’ policies and procedures.
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Builds and maintains excellent relationships with all vendors.
Assists management and line employees with any concerns or questions.
Assist in other areas of the department as needed.
Perform daily administrative duties such as filing, copying, faxing, emails and answering all telephone enquiries according to the Four Seasons Hotels & Resorts standards.
Assist the People and Culture Manager with the recruitment process including responding to applications and resumes, checking references and processing new hire paperwork for all employees.
Maintain and update all employee records into the Workday.
Maintain confidential information in the department including conversations, personal information and medical files of all employees.
Administers and update employee medical and benefits plan for all new hires, transfers or promotions.
Organizing annual event, such as Health Check-up, Influenza Flu Shot, etc.
Providesassistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and townhall meetings.
Effectively communicates with employees regarding all People and Culture related and Hotel information through a variety of different methods including bulletin boards, employee handouts and mailings.
Ensure the timely receipt from the People & Culture internal mailbox and post all outgoing Human Resources mail.
Ensure that all employee areas including cafeteria and locker room are clean and well maintained.
Ensures that all service awards are tracked, prepared and presented in a timely manner.
Perform any additional duties as assigned by the People and Culture Manager.
Key Behavioural Competencies
Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s / Resort’s objectives
Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
Demonstrate the ability to multi-task
Work in a safe, prudent and organized manner
Technical Skills and Knowledge
Require a flexible schedule in order to accomplish all major responsibilities and tasks.
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relate to Cashiering.
Working knowledge is generally learned on the job.
Ability to operate fax, scanner, copier, telephone, adding machine, calculator.
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software.
Ability to read, write and speak English.
Key functional Competencies
Clear understanding of the purpose and reasons for internal controls
Understand and be familiar with hotel quality standards and service standards
Strong commitment to service