RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.
Who We Are
The Army & Air Force Exchange Service, also known as the Exchange, is the retailer on US Army and Air Force installations worldwide.
An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.
In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region.
The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Completion of High School or the equivalent.
Additional Qualifications / Requirements
East Express : Sun 1130-2030
SELECTION FOR THIS POSITION WILL RESULT IN AN APPLICANT OF U.S. NATIONALITY AUTOMATICALLY MEETING THE REQUIREMENTS FOR SOFA STATUS UNDER ARTICLE I.
B) OF THE U.S. JAPAN STATUS OF FORCES AGREEMENT (SOFA). WITH SOFA STATUS THE SELECTEE WILL BE EXEMPT FROM JAPANESE TAXES ON INCOME EARNED FROM THE EXCHANGE, ENJOY DUTY-FREE PURCHASE PRIVILEGES AT THE EXCHANGE AND COMMISSARY AS WELL AS OTHER BENEFITS ARISING FROM HAVING SOFA STATUS.
HAVING SOFA STATUS, HOWEVER, ALSO MEANS THE SELECTEE WILL REPRESENT THE UNITED STATES IN JAPAN IN A QUASI-AMBASSADORIAL ROLE.
THE SELECTEE WILL THUS NEED TO ENSURE THAT THEY CONSISTENTLY CONDUCT THEMSELVES IN A MANNER THAT DOES NOT REFLECT NEGATIVELY ON THE UNITED STATES, THE UNITED STATES FORCES, JAPAN OR THE EXCHANGE.
THAT IN TURN MEANS THAT THE SELECTEE WILL BE HELD ACCOUNTABLE FOR OFF-BASE MISCONDUCT AND IN PARTICULAR OFF-BASE CRIMINAL MISCONDUCT THAT REFLECTS NEGATIVELY ON THE EXCHANGE WITH OFF-BASE MISCONDUCT RESULTING IN DISCIPLINARY ACTION UP TO AND INCLUDING SEPARATION FOR CAUSE.