Technical Product Support (TPS) Engineer II – DDP
Applied Materials
Kumamoto,JPN
3 日前

Key Responsibilities

Responsible for technical escalations (remote & onsite) at customer sites, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools Support and provide technical feedback to improve fleet performance, improvement programs and upgrades

Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms

Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge

Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
  • Business Expertise

  • Understands key business drivers; uses this understanding to accomplish own work
  • Leadership

  • No supervisory responsibilities but provides informal guidance to new team members
  • Problem Solving

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
  • Impact

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies
  • Interpersonal Skills

  • Explains complex information to others in straightforward situations
  • Education : Bachelor's Degree

    Certifications : Languages :

    Languages :

    English (Required), Japanese (Required)

    Years of Experience :

    Work Experience :

    Additional Information

    Travel : Yes, 25% of the Time

    Yes, 25% of the Time

    Relocation Eligible :

    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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