About Infosys :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE : INFY) can help your enterprise navigate your next.
Location : Tokyo and Fukuoka, Japan
Short Description :
Roles and Responsibilities :
Response, diagnosis, resolution and tracking by phone, email and chat of Technical support queries.
Maintain response and resolution speed as defined by SLOs;
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
Reactively file issue reports to Product Engineering team , build documentation, procedures, document desired behavior and / or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
Perform community management tasks as needed by the business.
Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
Adhere to project timelines and create release deliverables.
Participate in debugging design / code issues and identify the root cause.
Skills / Competencies :
Essential :
Degree in IT / Computer Science / related discipline with 4+ years of experience in IT industry as a Support Engineer with Networking experience .
Experience in enterprise level Product Support .
Knowledge on Networking services in GCP IaaS Services & GCP Products or related cloud platforms .
Experience in Troubleshooting and supporting GCP Network services - VPC, Resource Manager, Stack Driver, Cloud CDN, Cloud IAM & Load balancers
Basic Experience in Any standard webserver and related framework
2 years of Basic Experience in supporting RESTFULL Web API’s using Java and Python core framework.
Experience in Unix / Linux platform , command line and shell scripting
Good Understanding and cording experience in Algorithms & Data Structures
Should have understanding of System Design / scaling
Should have experience in testing Infrastructure Applications
Should have advanced level of understanding on Networking Protocols and trouble shooting
Preferred :
Familiarity with GCP IaaS Services & GCP Products
Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
Google Cloud certification ( GCP ) is preferred
Additional Skills :
Excellent customer interfacing skills.
Excellent written and verbal communication skills in minimum one language - Japanese / Mandarin / Korean
Strong attention to detail and outstanding analytical and Problem-solving skills .
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors.
In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.
Japan
State / Region / Province
Skillset
Technology Application Support - Middleware Application Support - Middleware, Technology Enterprise Security J2EE APIs Java EE Security Standards : JCA, JCE, JAAS, JSSE, JGSS
Role Designation
834ATECHAL Technology Analyst
