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Human Associates Holdings
日本
3 日前

求人番号38696 業種ICT その他 職種分類社内SE ポジションSenior IT Engineer 仕事内容 Helpdesk

Ensure the second level service desk for our client’s in ASPAC regions fall-back support for the rest of the ASPAC regions

Respond with diligence to questions requests and problems of our clients. Escalate to management and colleagues when and where required.

Use the tools and procedures provided by information systems.

Installation Services

Install and maintain the office support infrastructure for ASPAC. The offices support infrastructure comprises

  • WAN / LAN network
  • Windows server environment
  • Windows / Office workstation environment
  • Email
  • Internet / Intranet access
  • Local applications and application client interface
  • Back-Office

    Perform system administration tasks (Adds Moves Changes) for the office support infrastructure

  • User administration
  • User access administration
  • Network printing
  • Remote Access and internet access administration
  • Application Support

    Provide support for small local applications mostly as interface with party application supplier or support 応募条件 専門学校 短大卒業以上

    Functional requirements

    Education

  • Bachelor or higher in information technology applied computer sciences or related field with MCSE CCNA ITIL and related professional certificates is preferred
  • Minimum five years’ experience on IT. Infrastructure and helpdesk support or equivalent with at least 2 years in supervisory level demonstrated and hands-on expertise in technical design and implementation working experience in a service driven customer oriented environment
  • Technical skills

    In depth hands-on technical knowledge of the implemented information systems-solutions within Fronteo

  • Windows 7 / 10 based workstation environment
  • Microsoft Office environment
  • Microsoft Active Directory Services
  • Microsoft Windows 2008 / 2012 server
  • Microsoft Exchange / Outlook email system
  • Microsoft Windows Server Update Services
  • TCP / IP networking LAN and WAN technologies
  • Cisco routers switches configuration
  • Internet technologies (IIS HTML proxy server)
  • Microsoft SQL Server
  • Good understanding of general business applications and their interaction with the infrastructure

    Conceptual knowledge of project management concepts and practices

    Managerial skills

    Effective communication skills

    Good negotiation skills with a service oriented mindset

    Good decision making skills coupled with pronounced ability to work in team with other group of the IT department

    Ability to translate the company’s missions vision and strategies into working principles for IT

    Ability to present technical matters to a non-technical audience.

    Skills to discover new opportunities for improvement of the services delivered to our internal client

    求める人物像 Personality

    Service oriented mindset with good communication skills

    Willingness to work as a part of an international team that uses and applies standardized tools and procedures

    Occasionally travel outside Japan

    Good decision making skills and self-reliance

    Team spirit knowledge and information sharing skills 必要スキル マネジメント経験

    英語スキル

    Bilingual in English and Japanese

    年収 700万 900万 雇用形態正社員 勤務地 Based in Japan Tokyo Cover all Japan sites and operates as fall-back support for the rest of ASPAC Approximately 20% business travel in Japan and overseas 勤務時間9 : 00 18 00 福利厚生社会保険完備 退職金制度 社員持株会制度 通勤手当 管理職層以外には以下の手当てがつきます 時間外勤務手当 住宅手当 家族手当 休日休暇週休2日制 土日 及び祝日 夏季休暇 年末年始 慶弔休暇 有給休暇 入社時に10日付与 最高20日 / 年 募集背景組織強化のため

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