Guest Experience Manager
Four Seasons Hotels Limited
Kyoto
4 日前

The Four Seasons Hotel Kyoto is looking for a Guest Experience Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

As a member of the Rooms Division, the Guest Experience Manager works across disciplines to deliver an exceptional experience.

Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

Responsibilities

The Guest Experience Manager directs and controls the activities of the Front Office to create a special welcoming and memorable experience for our guests.

Their primary responsibilities are to assist our guests with restaurant reservations, any inquiries prior to arrival, assist check in and check out, handling any guest complaint, etc.

They oversee a team of Guest Experience Ambassador, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements.

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto as well as 57-room Hotel Residences are the company’s second destination in Japan, in the city’s historic Higashiyama district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.

Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic.

The Hotel have a spa and fitness centre with an indoor pool, and four food and beverage concepts.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service.

Currently operating 94 hotels and private residences in major city centers and resort destination in 38 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

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