Managed Services Consultant

Veeva Systems

Tokyo, Japan

6 日前

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries.

Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives.

Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers.

Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, regulatory space.

Business level communication skill is desirable in both English and Japanese. Qualified applicants should be based in Japan and working in Veeva Tokyo or Osaka office.

What You’ll Do

Provide post-go-live administrative support for multiple clients

Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security

Bulk import / export of content and data

Ad hoc training of users and administrators

Analysis and deployment of new product features

Maintenance of production and sandbox environments

Creation of regular and ad hoc customer reports

Execute customer change requests

Requirements

Experience with configuring / supporting / implementing content management software

Customer service or consulting experience

Ability to quickly understand client requirements and needs and articulate potential solutions

Experience fulfilling customer needs and managing expectations

Excellent verbal and written communication skills

Proven ability to work remotely and independently in support of clients

Bachelor’s degree or equivalent relevant experience

Nice to Have

Project management experience

Understanding of life sciences content management principles, types, and taxonomies

Understanding of life sciences compliance requirements

Experience with Veeva Vault, OpenText, Documentum / EMC, Liquent, and / or Next Docs

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