Bilingual Customer Service Specialist (Japanese and English)
Tokyo, Japan
4 日前


StockX is one of the fastest growing e-commerce companies in the world with a rapidly expanding global user base comprised of passionate enthusiasts.

StockX enables the buying and selling of high-demand consumer products, including sneakers, streetwear, watches, and handbags using the same methodology as the world’s stock exchanges.

StockX launched in February of 2016 and today is valued at over $1 billion.

We're committed to becoming one of the best technology companies in the world, building an innovate platform that changes e-commerce as we know it.

Join us on the journey!

Primary responsibilities include :

Handling all customer servicing needs and support

Help manage the order fulfillment process

Listen and respond to customers’ needs and concerns

Review or make changes to customer accounts

Record details of customer conversations and actions are taken

Research answers or solutions as needed

Work to improve customer service by monitoring inbound and resolved support communications

Basic Qualifications :

Minimum of 3 years of Customer Service experience

  • Proven ability to read, write and speak Japanese and English
  • Comfortable in a fast-paced, entrepreneurial work environment

    Excellent written and verbal communication skills

    Confident in making independent decisions and owning the outcomes


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