At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Asia Pacific (APAC) Sales Operations team is looking for a Senior Program Manager for an IBM / Red Hat Post-
Close Synergy Office (PCSO) to join us in Tokyo, Japan. In this role, you will support the field sales and services team to eliminate inefficiencies and enable the team to promote revenue and enhance Red Hat’s competitive position in the market.
You will also lead and manage programs and projects for this team, working closely with sponsors, project owners, cross-
functional teams, and other stakeholders to define deliverables and manage tasks, resources, costs, and progress. As a Senior Program Manager, you will address post-
IBM / Red Hat acquisition-related issues that affect the day-to-day seller activities with no clear resolution paths, program-
manage these until resolution, and have them documented. This may include the escalation of issues that require higher-level intervention or are arising repeatedly, and answering questions about the rules of engagement or decision rights or processes.
To be successful in this role, you must be comfortable working in a highly matrixed reporting team and with ambiguity in the workplace, while also having the skills needed to establish clarity through documentation and process designs.
Primary job responsibilities
Serve as an expert in IBM / Red Hat synergy ways of working and answer questions about go-to-market processes and policies, especially regarding post-close changes
Capture, track, and escalate go-to-market synergy-related issues to ensure the resolution of systemic issues
Direct sellers and partners to appropriate resources, including run book and internal experts
Proactively seek feedback from sellers and partners, use data and analytics to identify potential problems, and develop and document best practices to share across the global PCSO team
Develop familiarity with the IBM and Red Hat sales teams and connect sellers and partners with each other outside of their typical pathways
Provide enablement training to the staff of the sales and support teams
Serve as a trusted advisor to the Red Hat regional sales leadership, providing advice to sales leadership based on analysed data, best practice sharing, and experience
Provide regular and timely updates to the regional and cross-geographical leadership teams
University degree, ideally a master’s degree or an MBA in business with a project analytics
project, program, and process management acumen
5+ years of international work experience in sales or sales support functions, preferably in the software industry
Experience working with multiple projects in a matrix environment
Experience in a sales or sales operations or support role and empathetic to the concerns of sellers
Located in the market that you support and speaking the language of that market
Responsive to seller inquiries, some of which might be urgent
Resourceful; ability to find answers to questions to which no easy answers are available
Excellent communication skills
Well-established connections within Red Hat; ability to navigate cross-geographical, business, and corporate functions
Committed to Rad Hat and to the success of the Red Hat transition into IBM, not on the way out