Customer Success Director
2 日前

Accelerate Human Achievement : that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-

valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth.

With this funding, we have an incredible opportunity to improve the way people work globally. Our award-winning company culture values humility, and leaders who know how to listen.

CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.

We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.

Scope of Activities Responsible for all technical related topics and tasks to drive local businessLeading local delivery team across the organization (CSM, RPA Dev, Infra)Build and own key relationships with senior client stakeholders and be a thought leader to clients showing how business outcomes are achieved via our servicesPerform all functions of the Customer Support Manager job description at a high level.

Responsible for hiring, training, performance management and career development of the teamWork closely with sales and product leadership to ensure teams coordinate efforts effectivelyAlign with sales on renewal and up-

sell strategyMitigate critical situations between customer, partner, UiPath.Contributes to the development of and implementation of UiPath Customer Success programFluency in written and spoken Japanese is mandatory.

Reading and writing skills in English is required, but verbal communication skills are not, as long as you would like to develop the linguistic skills or increase global exposure in your career.

10+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.

SaaS experience a benefit.Solid technical background with hands on experience in digital technologiesExperience in technical support, project management, technical sales and consultancy.

Previous experience in application or implementation support domain is a plus.Familiarity with software and front-end developmentExcellent verbal and written communication skillsStrong analytical and problem-

solving skillsSelf-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.Strong communication and interpersonal skills.

Proven experience building strong internal and external relationships.Proven track record in a highly professional customer service in a dynamic, start-

up environment.Diplomacy, tact, and poise under pressure when working through customer issues.Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus Location : Osaka Benefits We are offering a competitive salary, a Stock Options Plan and the unique opportunity of working with us to develop state-

of-the-art robotics technology are just a few of the pluses.We must have caught your attention if you've read so far, so we should talk.

At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and / or veteran status, or any other protected classes.

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