Account Manager, Payment Product Support, Business Payments

Amazon

Meguro, JPN

‎‎1 時間前

Job summary

The B2B Payments team is responsible for creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon.

Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way.

Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, B2B Payments is addressing a new set of payment needs of business buyers.

We re-invent the core parts of the payment experience, provide business-oriented payment methods and integrate with corporate purchasing systems to serve the needs of businesses.

The B2B payment product support team strives to proactively identify payment issues that degrade the customer’s experience and hinder their ability to reconcile transactions, offset credits, correct cash application issues, and remit timely payment.

We are looking for candidates that are customer obsessed, provide exceptional customer service, and can dive deep to solve complex, multi-faceted problems.

This role will primarily interface with large, enterprise customers to remove friction from the end-to-end B2B payment experience.

The Account Manager will tackle a variety of issues that include account reconciliation, invoice discrepancy issues, ERP and procurement system integration, and other issues that prevent timely customer payments.

They will work closely with customers to trouble shoot both technical and process problems, guide implementations, and work closely with internal Amazon teams in Payments, Technology, Tax and Reporting to resolve customer issues.

Key job responsibilities

Works across Amazon teams to drive problem resolution and get customers on a path to an issue-free payment experience.

Educates internal teams using real examples that depict the impact glitches have to our customers.

Analyzes customer payment behavior and identifies anomalies and indicators that may impact a customer’s ability to meet payment terms.

Listens to the voice of the customer to identify issues and pain points, and builds customer focused solutions.

Creates requirements and operating procedures to scale and standardized resolution paths.

Tracks customer issues and resolution criteria for reporting purposes.

Synthesize issues to help Product Teams prioritize customer facing problems.

BASIC QUALIFICATIONS

Fluent Japanese and English is required

Bachelor’s degree or equivalent is required

Clear examples of demonstrated judgment and strategic insight

Experience managing complex projects with multiple stakeholders

Analytical and problem solving skills, including the ability to recognize non-obvious patterns; comfort with Excel

Strong communication skills, both written and verbal

High attention to detail and desire to roll up sleeves and solve problems at root cause

Effective time management, prioritization, and organizational skills

PREFERRED QUALIFICATIONS

MBA from top tier institute

Experience in finance, banking or payment network

Experience managing external stakeholders

Experience managing complex operational processes

Experience with SQL

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The salary information will be provided individually prior to the 1st interview.

賃金に関する条件は 1回目の面接時までに個別に通知します

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