The B2B Payments team is responsible for creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon.
Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way.
Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, B2B Payments is addressing a new set of payment needs of business buyers.
We re-invent the core parts of the payment experience, provide business-oriented payment methods and integrate with corporate purchasing systems to serve the needs of businesses.
The B2B payment product support team strives to proactively identify payment issues that degrade the customer’s experience and hinder their ability to reconcile transactions, offset credits, correct cash application issues, and remit timely payment.
We are looking for candidates that are customer obsessed, provide exceptional customer service, and can dive deep to solve complex, multi-faceted problems.
This role will primarily interface with large, enterprise customers to remove friction from the end-to-end B2B payment experience.
The Account Manager will tackle a variety of issues that include account reconciliation, invoice discrepancy issues, ERP and procurement system integration, and other issues that prevent timely customer payments.
They will work closely with customers to trouble shoot both technical and process problems, guide implementations, and work closely with internal Amazon teams in Payments, Technology, Tax and Reporting to resolve customer issues.
Key job responsibilities
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The salary information will be provided individually prior to the 1st interview.