The Project Manager’s purpose is to manage syndicated content and consulting projects across the research workflow process, ensuring resource availability, expected quality, on-time-delivery and customer satisfaction.
You will ensure the delivery of successful, on-time, high-quality, highly relevant, and research projects that provide essential elements for syndicated and consulting research projects across Informa Tech market pillars.
You will also be supporting ad hoc and continuous improvement initiatives within Operations, and the wider team in Informa Tech ensuring smooth implementation.
Key Areas of Responsibility & Accountability
As a Project Manager you will ensure the delivery of the following key objectives :
Create and maintain project documentation such as plans for each project that define roles & responsibilities, resources, milestones, preliminary deliverables, and deadlines.
Keep all relevant stakeholders informed on project progress. Organize and attend stakeholder meetings.
Ensure alignment of the project milestones with client expectations and / or research agenda.
Manage the delivery of multiple projects, in parallel, on-time and on-budget for new and existing customers.
Identify and work to solve resource gaps to ensure that both syndicated and consulting projects are delivered on time.
Understand project interdependencies and evaluate the need for 3rd party data & tools.
Assist analysts and other colleagues on the appropriate engagement approach for research workflow process and other related processes such as Editing & Publishing, and Penang Research Operations etc.
Ensure continuous measurement of key KPIs in each area.
Conduct post-delivery feedback sessions to identify areas of improvement and training needs.
Liaise with external vendors and suppliers to source project inputs within budget & timescales.
Process customer and supplier invoices as required.
Create and maintain business process workflow documentation and deliver standardization, best practises, methods, and procedure documentation.
Contribute to the continuing evolution and refinement of business / operational processes to optimize quality, timeliness, efficiency, and cost effectiveness of research execution and delivery.
What you will produce
Project plans, schedule tracking, project reports (internal & customer), project budget, risks & issues registers
Deliver allocated projects to time, quality, and cost
Deliver complex, high stake projects to time and budget
Business process workflow documentation, best practices, methods & procedures, and specifications
Key operational metrics, KPI, and business analysis reports to aid in continuous improvement initiatives
Business requirements documentation for technology platform teams, vendors, and data / research suppliers
Invoicing support through SAP
Experience & Qualifications
Track record and good knowledge and understanding of project management tools and techniques
Proven successful experience in a project manager role, including preparation of project plans, risk and issues logs and management of project action plans
Experience of working on multiple projects and tasks
Comfortable interacting with multiple stakeholders internally and externally
Good presentation skills
Design and implementation of operational processes preferred
Experience in the technology market intelligence business including in-depth knowledge of research processes and methodologies preferred
Experience in a consultancy environment preferred
Existing project management qualifications (PRINCE2, PMI, APM) preferred or equivalent experience
Knowledge & Skills
Strong project management skills
Excellent communication skills and ability to collaborate effectively across groups and time zones
Proficient ability to plan & manage own workload and complete projects on an accurate and timely basis.
Managing multiple ongoing and ad-hoc projects with the ability to prioritize is essential
Team player who can work in a fast-paced environment
Eye for detail with the ability to unpick complex problems to identify root causes and critical pathways
Good knowledge of operational and business processes that can help deliver market intelligence on a high-quality, efficient, and cost-effective basis
Business language skills in English and Japanese are required