Client Success Associate
Software Advice
Tokyo
3 日前

What you’ll do

Develop intimate knowledge of the client's business and industry to drive usage and value-added transactions (i.e. on-boarding, use of inquiry, events attendance, etc.

  • Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract Drive continuous client usage of the services purchased by ensuring connection of key IT decisions and initiatives to Gartner expertise Building relationships with existing C-level clients via phone to engage with Gartner services Ensuring clients getting the highest return on their investment from their Gartner service Strategic partnering with clients to understand key technology related business challenges & initiatives Proactively ensuring clients are using their services and aligning the relevant Gartner resources to support their key initiatives Partnering with Gartner sales teams to manage and retain client relationships and build client loyalty Supporting clients on how best to utilize Gartner services What you’ll need Bachelor's degree with 3+ years’ work experience in a service-oriented role;
  • preferably one involving heavy phone interaction with clients Proven ability to build strong client relationships based on value-add service Evidence of over-achieving goals Native level of Japanese and advanced level of English language Who you are Positive attitude towards KPIs and targets Well defined time management and organizational skills Demonstrated intellectual curiosity / inquisitive nature Technology knowledge preferred Demonstrated ability to work well under pressure and good time planning Excellent verbal and written communication skills What we offer Outstanding work environment with rapid advancement potential Exceptional compensation and benefits Modern office environment in a central location for easy commute

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