Job Description - Senior Relationship Manager - Shareworks Japan (3209753)
Senior Relationship Manager - Shareworks Japan
Job Number : 3209753
Japan-Japan-Japan-TokyoEmployment Type : Full TimeJob Level : Executive Director
Senior Relationship Manager, Shareworks Japan K.K.
Located in Chiyoda, Tokyo and reporting to the Head of Shareworks APAC, the Senior Relationship Manager is responsible for overseeing, servicing, cultivating and growing existing corporate partner relationships in Japan towards mutual understanding and success.
The Senior Relationship Manager interacts with all departments within Shareworks Japan K.K. ( SWJ ) and Solium Capital Australia ( SCA ) to ensure alignment of SWJ’s services with partner expectations, and to fulfill SWJ’s and SCA’s service obligations as set out in its partnership agreements.
Proactively help the team build partnership style relationships focusing on integration at all levels. Interact with various individuals at MUTB and the corporate clients to solve problems and build strong partnerships and uncover new revenue opportunities.
Maintain a detailed understanding of SWJ’s contractual obligations under the MUTB Private Label Agreement ( PLA ) to ensure SWJ and SCA delivers on their contractual and service level commitments.
This includes ensuring internal stakeholders have a clear understanding on the contractual obligations to be met and taking an ownership role in managing internal stakeholders to assist in delivering obligations as required.
Complete demonstrations, training sessions, user training sessions, and other requests from SWJ’s partners and their clients.
Update and maintain any training processes and procedures used within user training sessions.
Address various partner queries regarding their privately licensed Shareworks platform.
Participation and support in new client onboarding and collaboration with internal stakeholders (including SPI, Client Service, Settlement and Reconciliation, Legal and Compliance and Relationship Management teams as required).
Prepare, create, and communicate the upcoming project requirements and ensure that all workflow is prepared in advance.
Project management of all upcoming client activities and initiatives (in collaboration with SPI, Client Service, Settlement and Reconciliation, Legal and Compliance and Relationship Management teams as required).
Support the Head of RM APAC with weekly partnership meetings with MUTB, monthly strategy meetings and quarterly Relationship Committee meetings.
Mentor junior colleagues with respect to technical platform and industry knowledge, client interaction, communication tactics and positioning strategies.
Update and maintain processes and procedure documents relevant to SWJ.
Conduct ongoing needs analysis to determine appropriate services, and service levels, to meet partnership requirements and communicate with internal stakeholders (including management, development teams and Relationship Management as required).
Remain current with new industry developments in the Japanese market to interpret impact on client plans and service model.
Always demonstrate a leading example across the Shareworks organisation of partner and client care, empathy, and a commitment to service excellence.
Minimum 7 years in an Account Management, Client Services, or Remuneration and Benefits role, preferably working in the equity or share plan industry, or financial services, remuneration or tax areas.
Undergraduate degree or equivalent work experience in Business, Economics or Finance.
Previous experience with enterprise Software-as-a-service (SAAS) solutions and equity plan administration is an asset.
Excellent written and oral communication and presentation skills.
Superior problem-solving skills and abilities.
An ability to work independently, handle numerous assignments concurrently and consistently be a self-starter that excels at meeting and exceeding professional goals.
Enjoys working in a dynamic and fast-paced environment and works well without direction.
Strong analytical, problem solving skills, and proven attention to detail.
Fluency in both written and spoken Japanese and English is a must.
Why Morgan Stanley?
A career with Morgan Stanley means being part of an inclusive culture that encourages diverse perspectives, innovation, and cross-collaboration to bring value to our clients.
You'll find passionate people from all walks of life working together to make the world a little better every day.
We invest in the growth and success of our people through mentorship and development programs, as well as abundant opportunities to connect with peers and senior leaders through employee-driven networks and volunteer activities.
Your wellness and priorities outside of work are important to us. Our competitive compensation and benefits package is designed to support the diverse needs of our employees and take care of you and your family.
Morgan Stanley is an equal opportunity employer. Our goal is to build and support a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence.
We are committed to support special needs or reasonable accommodations necessary to enable you to work comfortably and effectively.
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Our Commitment to Japan
Everything we do at Morgan Stanley is guided by our five core values : do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back.
Since opening a representative office in Tokyo in 1970, we have been one of the largest and most active foreign financial firms in Japan providing investment banking, sales & trading, real estate and investment management services.
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