Front Desk Agent
Hilton Niseko Village
Niseko, Hokkaido, Japan
5 日前

JOB DESCRIPTION

A Front Desk Agent with Hilton Hotels & Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences.

The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience.

A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards : with daily Front Office operations

Provide prompt service and actively seek opportunities to drive Guest satisfaction

Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments

Manage, resolve or escalate any and all Guest complaints quickly

Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule

Attend all Front Office meetings

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Front Desk Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

At least 1 year experience in similar capacity

Excellent interpersonal and communication skills both in Japanese and English

Commitment to delivering a high level of customer service

Ability to work under pressure

Ability to work by roster including night-time shift

Excellent grooming standards

Flexibility to respond to a variety of work situations

Must have proper working visa (for non-Japanese candidate)

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

High level of IT proficiency

Korean / Chinese speakers

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

Followings are some of the highlights.

  • Free-meal at Cafeteria
  • Dormitory available including single room based on availability. You can enjoy Onsen (hot spring) too
  • Social insurance available
  • Can bring your own car
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