Implementation Consultant
Stripe
Tokyo
5 日前

As an Implementation Consultant at Stripe, you will drive Stripe’s future growth engine by leading prospective clients through the integration process and turning them into happy and productive Stripe users.

  • You are adept at managing client relationships, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.
  • You have an in-depth understanding of the challenges users face while onboarding with Stripe and can lead a complex, multi-party integration in a highly consultative and proactive manner.
  • You have worked with cross-functional teams (e.g. Product, Engineering, Legal, Business Teams, etc) to craft custom solutions to achieve customer objectives.
  • You thrive on the urgency and importance of working with our largest customers and are capable of independently leading a customer integration from start to finish.
  • You are used to project management, engaging stakeholders and holding cross-functional teams accountable to a timeline.
  • You want to actively decrease a user’s overall Stripe onboarding timeline and help Stripe understand the levers that influence this time-to-live metric.
  • You enjoy pattern recognition and solving thematic problems. You will create user-facing content for short-term solutions and also work with Sales, Product & Engineering on long-term solutions.
  • You enjoy building you will help build an account deployment process that can be scaled across global sales teams at Stripe.
  • If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!
  • Key responsibilities :

  • Own the full implementation cycle from signed-to-live for mid-market and enterprise companies.Be responsible for proactively developing and project managing a customer’s integration strategy, plan and timeline.
  • Lead and contribute to team projects to develop, improve, and scale our processes.
  • Engage with Product and Engineering teams to help drive product strategy.
  • Our ideal candidate will have :

  • 4+ years of experience working with customers, preferably at a technology company, with a track record of top performance.
  • Deep understanding of the Stripe API, and ability to explain complex API concepts to Stripe’s largest and most technical customers.
  • Ability to understand complex enterprise requirements and craft tailored solutions.
  • Proven project management skills.
  • Strong critical thinking skills, including ability to identify suboptimal internal processes.
  • Ability to recognize repeated user-facing issues and build scalable solutions.
  • Superior verbal and written communication skills.
  • Ability to operate in a highly ambiguous and fast-paced environment.
  • Strong interest in technology.
  • Nice to haves :

  • Prior experience at a growth stage internet / software company.- Prior experience in the payments industry.- Prior experience working with large mid-market companies as well as enterprise organizations.
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