Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.
The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Key Accountabilities include :
We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently.
As the CSAM you will drive acceleration of cloud adoption from Pilot / MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
Experience in managing various stakeholder relationships to get consensus on solutions / engagements required.
Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
Certification(s) in the following preferred : Project Management : PMPTechnologies : Cloud, mobile, web application development, cloud-native application architecture
Japanese Language : fluent in reading, writing and speaking.
English Language : confident in reading and writing; moderate spoken English skills