We’re looking for a new Payment Operations Specialist to join our team in Tokyo. The role is a unique opportunity to join one of the fastest growing fin-tech companies and be part of our cross-border / international operations team to help millions more potential customers save money by using Wise.
You’ll receive a competitive package including salary, stock options in a fast growing company, and a wide array of benefits.
Your mission :
Keep an eye on the payments’ engine and solve payment-related problems
Together with your team build solid ownership of operational processes
Develop strong relationships with internal and external partners
Drive operational excellence, while maintaining sufficient controls and assessing and mitigating operational risks
Help translate customer needs into plans and support these with analysis
Drive improvements to our product and work processes to become more efficient
This role will give you the opportunity to :
Make an Impact You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!
Challenge Yourself You’ll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened.
Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.
Inspire Teams You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
Work Globally You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better.
We’re 2000+ Wisers with 70+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!
A bit about you :
You have excellent written and verbal English + Japanese language skills
1 3 years of work experience in a fast-paced environment. If that happens to be in finance or banking sector then that is an added bonus
You are flexible with your working hours and don’t mind helping our customers’ even if it is a weekend or public holiday
You focus on accuracy, are independent and pay attention to every detail. You enjoy owning your work and leading projects when needed
You’re a great communicator, straight up, clear and honest. You can adapt your communication style to different audiences.
You’re able to persuade others and you aren’t afraid to challenge something when you need to
You place customers’ first and you make no compromise on this
You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback
You’re proactive and a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers
Your intellectual curiosity has no limit and this is your guiding light. You have the self-awareness to understand when you don’t know something and the humility to learn
You are a Japanese Citizen or have legal working rights in Japan. ( Please note we cannot sponsor some visas for this role)
Some extra skills that would be awesome :
You know how to use data to prioritise tasks that have the most value-add to customers’ and measure the impact
You have worked with product teams on cross functional projects that drive efficiency and scaling of manual work
You have worked in cross border team know their challenges and how to overcome those
Any additional language is an advantage
Some of your benefits :
Monthly salary of approximately JPY 480,000 per month, based on experience
Very comprehensive group insurance package that includes : life and total permanent disability, ad&d, hospitalization and surgical coverage, outpatient and specialist outpatient, dental and maternity insurance
Very generous Paid Time Off, sick days, and other leave opportunities
All-expenses-paid annual company event in Europe
Paid sabbatical after 4 years employment with Wise
A bit about Wise : Since 2011, we’ve had a clear mission : money without borders . Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing.
There’s still heaps to do and we can’t do it alone. Our People : At Wise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world.
You’ll collaborate to do your best work and take on problems that no one has looked at before.If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.
How we work : At Wise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams .
Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.You’ll experience radical levels of ownership and empowerment within your role.
Plus the opportunity to see the direct impact of your work on our customers.
Please make sure your applications are submitted in English, as this is our working language.