Customer Engineer, Infrastructure, Digital Native Customers, Google Cloud
Google
Tokyo, Japan
5 日前

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.

You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers.

You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

The mission of Customer Engineers is to inspire every organization to accelerate their innovation for the future and solve critical problems through excellent technical expertise.

As a Customer Engineer, you will work with the sales team as the CTO of the agreements and assigned to large digital native customers in web services, gaming, and media industries.

You will build trusted relationships, create a plan to grow the customer’s business from a technical perspective, drive and execute the technical adoption plan, provide Google Cloud technical architecture to solve customers' biggest challenges and grow both the customer’s business and Google Cloud’s adoption.

You will help decision makers understand the benefits of Google Cloud Platform to drive growth and customer success. These relationships with customers will help Google grow its business and bring our product portfolio into companies both big and small around the world.

The architecture you will design will serve millions of transactions, deliver contents to the end user all over the world, and lead customer success.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future.

Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Inspire customers and peers to solve difficult problems with novel solutions. Work with sales teams to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Own the technical relationship with Google’s digital native customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources to provide expertise in solutions architecture.
  • Recommend integration strategies, hybrid architectures, platforms and application infrastructure required to implement a solution using best practices on Google Cloud.
  • Influence complex technical implementation patterns via customer reference.

  • Demonstrate thought leadership in Google Cloud computing across multiple channels and become a trusted advisor to decision makers.
  • Provide customer and market feedback to the product and engineering teams, and influence product direction.
  • Minimum qualifications :

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • 5 years of experience as a Solutions Architect, Developer, Systems Engineer, Developer Operations (DevOps) Tool Engineer, Technical Support Engineer, or Virtualization Architect.
  • Experience designing and implementing cloud-based solution architectures for PaaS, IaaS, or SaaS.
  • Preferred qualifications :

  • Experience in the business technology market and working closely with Sales and Marketing teams in Cloud Computing or related technical fields.
  • Experience with the current infrastructure automation, continuous integration / deployment, networking, and cloud-based delivery models.
  • Experience with one or more general purpose programming languages, including but not limited to : Java, Python, Go, C++, SQL / NoSQL / NewSQL.
  • Technical experience with one or more of the following areas : Big Data, Machine Learning, Database Architecture, Infrastructure Architecture, Application Development, or Networking.
  • Excellent verbal and written communication skills as well as the ability to work effectively across internal and external organizations.
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