ITサービスデスク (L2/シニアレベル) / L2 Service Desk【外資系ITサービス企業】埼玉勤務
Tokyo, 13, jp
4 日前

Job Information

Job ID ZR 3365 JOB Industry Technology City Tokyo State / Province Tokyo Zip / Postal Code 103-0012

Job Description

外資系ITサービス企業が 埼玉にてITサービスデスク (L2 / シニアレベル)を探しております

3年以上のITサポート / サービスデスク エンジニア / ヘルプデスク経験をお持ちの方を求めております

正社員 (離職期間などがある場合は1年の契約社員スタートの可能性あり)となり 長期的に就業可能なポジションです


  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
  • Provide technical subject matter expertise wherever required.
  • Ensure proper communication and quick resolution as a crisis manager.
  • Plan and schedule Changes, Coordinating with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower
  • Follow quality / security process defined for the engagement.
  • Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
  • Prepare Weekly and monthly status reports.
  • Participate in business meetings with various stake holders on a need basis.
  • Take corrective actions based on the customer satisfaction surveys.
  • Work on the service improvement programs.
  • Effort estimation / reviews on need basis for new projects.
  • Training of new team members.
  • Requirements :

  • More than 3 year working experience in IT support (voice Support) for a Japanese customer. - More than fluent level in Japanese (N1) business level in English (Read + Write + Speak)
  • Technical IT specific knowledge in both Japanese and English
  • Experience with basic concept should be there for below technologies :
  • Great if candidate has practitioner / expert level of anyone of them, but it’s not mandatory, should have basic concept for followings )

  • Microsoft Office, Software installation, Remote troubleshooting, SCCM, Exchange, AD, Network, Mobile device, Win10, Citrix
  • Able to make sound decisions and work with minimal supervision
  • Excellent interpersonal skills to foster cooperation among users, support teams and peers
  • Able to interact and communicate with diverse groups with varying levels of technical knowledge
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