Job ID ZR 3365 JOB Industry Technology City Tokyo State / Province Tokyo Zip / Postal Code 103-0012
外資系ITサービス企業が 埼玉にてITサービスデスク (L2 / シニアレベル)を探しております
3年以上のITサポート / サービスデスク エンジニア / ヘルプデスク経験をお持ちの方を求めております
正社員 (離職期間などがある場合は1年の契約社員スタートの可能性あり)となり 長期的に就業可能なポジションです
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower
Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation / reviews on need basis for new projects.
Training of new team members.
More than 3 year working experience in IT support (voice Support) for a Japanese customer. - More than fluent level in Japanese (N1) business level in English (Read + Write + Speak)
Technical IT specific knowledge in both Japanese and English
Experience with basic concept should be there for below technologies :
Great if candidate has practitioner / expert level of anyone of them, but it’s not mandatory, should have basic concept for followings )
Microsoft Office, Software installation, Remote troubleshooting, SCCM, Exchange, AD, Network, Mobile device, Win10, Citrix
Able to make sound decisions and work with minimal supervision
Excellent interpersonal skills to foster cooperation among users, support teams and peers
Able to interact and communicate with diverse groups with varying levels of technical knowledge