Associate Technical Account Manager - Japan [Japanese speaking]
Okta, Inc.
Osaka
‎‎12 時間前

The Associate Technical Account Manager role is vital in the continued growth of Auth0. This is a new role to support our Small and Mid-Size customers, working side by side with the Sales team and supported by Technical Account Managers.

You will join a team that has contributed significantly to the success of Auth0 in terms of retaining and growing our customer portfolio.

As an Auth0 Associate Technical Account Manager (TAM A), you will be responsible for ensuring that our customers in the small and mid-market segments are achieving the full value from their Auth0 investment.

You will have a passion for working with customers, helping them achieve tangible results by applying Auth0 solutions in their technology platform.

The TAM A position is for those who wish to build their career in a customer-facing, technically-minded SaaS team. In this position, you will have time to work towards various Auth0 certifications and training to develop your ability to work with diverse accounts and grow your technical understanding.

We don’t expect that you have all the experience already, but we want folks who have drive and passion for the space and the opportunity.

In return, you will have support from the TAM Manager and close working relationships with Sales to develop a winning formula.

We utilize best-in-class tools including Salesforce, Gainsight, Looker, Google Docs, Zoom, as well as in-house tooling, and we strive to provide our team with further career opportunities.

What you’ll be doing :

  • You will track customer goals and implementation progress to support and drive customer momentum.
  • You’ll research flagged accounts for relevant data points and research product-related questions.
  • You will support inbound customer queries from technical and business contacts.
  • Monitor customer health and satisfaction, execute packaged programs to drive lagging customers to a healthy state.
  • Use data to monitor and identify adoption and utilization trends.
  • Provide ongoing account summaries, project status, and success stories to internal teams.
  • Support the wider team to execute on 1 : many programs that remove roadblocks and enable customers for ongoing adoption.
  • Handle a customer portfolio and take customer calls, document and address follow-up questions.
  • Over time, you will demonstrate to clients on how existing and new product features and functionality work and how they can contribute to their business growth.
  • You will keep up to date on new features and industry trends.
  • We would love to hear from you if :

  • You’re a self-starter who enjoys the challenge of a demanding and varied workflow.
  • You’re curious to learn about customers.
  • You have excellent written & verbal communication skills.
  • You are good at rapid problem-solving.
  • You are results-orientated in achieving your goals.
  • You have an interest and drive to learn new technology and technical topics, such as product features, development lifecycle, extensibility points, etc.
  • You have a customer-first mindset with the energy and problem-solving skills to help customers achieve their business and technical objectives.
  • You have some knowledge / experience with technical, ideally developer, topics.
  • You have an interest in influencing customer behaviour, health metrics, and driving towards mutual success.
  • You have some experience in project coordination, or management is preferred; able to track and manage the moving parts of multiple parallel projects.
  • You have some familiarity with SaaS platforms and services, their adoption, integration, and ongoing use.
  • You have native level of Japanese and business level of English
  • We’d be incredibly excited if :

  • You understand identity, authentication, and authorization and their need and value in modern applications.
  • You have experience in account management or customer success in developer or technically focused products and services.
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