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Nikko is a city located in Tochigi prefecture, which is part of the northern Kanto region of Japan, approximately 150 KM north of Tokyo.
The city is known as an outdoor and cultural tourism destination. Nikko can be reached in approximately two hours drive from downtown Tokyo or from Tokyo Station, two hours rail ride to reach Nikko station.
The Ritz-Carlton, Nikko is a 4-story building blocks of 94 rooms across the street from a National Park and UNESCO World Heritage designated area.
The majority of guestrooms will be designed to provide excellent scenic views of the lake and mountains surrounding the property.
The property will provide for multiple F&B options, including a proposed lakefront outlet, as well as extensive onsen facilities, given Nikko’s reputation as a popular onsen destination.
The hotel is set to open in 2020.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.
anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.