Business Excellence Partner
Job Description : Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential in a mobile-
first, cloud-first world. Key to consistent, high quality customer solutions is building and maintaining world-class operations.
In Microsoft Services Operations, our charter is to build a people and process capability that enables our sales and delivery teams execute with confidence and achieve more for our customers.
Our priorities are to deliver valuable services and insights, identify and solve for simplification opportunities and plan and deliver new operational motions to accelerate our digital transformation.
If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!
The Business Excellence Partner (BEP) supports tighter business alignment between Microsoft Services Business Operations and the respective Area Services leadership teams.
This role is responsible for building and maintaining a deep connection with the Areas, subsidiaries and geographic areas to understand their business and operational support needs, critical to the success of the Service Center and broader Operations teams as we build out our delivery capability and build trust and partnership with the field.
You will need to work in close partnership with the Business Excellence Operations (BEO) Area / Subsidiary Manager who will support your Area knowledge ramp and who can help you establish and build Area relationships.
This is an evolving role where we look to continually improve the operational value that we deliver to the business. You must be willing and able to join a team where change is the norm and understand that your role will change over time requiring you to develop new skill sets and build on those you already have.
The Business Excellence Partner will report into the Asia Timezone leader, but is accountable to an Area, and success will be determined and aligned to the success of and feedback from the Area business.
The role will ensure you stay close to, and continue to understand, the outcomes our customer-facing organizations seek to achieve with our customers, including rationalization, prioritization and landing of current state processes and resources with future state goals.
The BEP will need to balance five priorities :
Key accountabilities include (for your geographic area) :
Track and manage service delivery consumption hours.
specific requirements and making sure delivery teams are setup for success. Be able to understand pre-requisite landing activities, plan and execute proactively across a new service implementation lifecycle through to service maturity.
Able to assess root cause analysis for challenges / roadblocks and leverage change management concepts to increase adoption.
g. ROC and GPO, Planning & Business Excellence etc.) and their accountabilities; using this knowledge to address operational questions and issues and redirect efficiently.
Success in this role will require a high degree of collaboration and leadership across Service Centre’s key business partners.
At a time of significant global organisational and business model change at Microsoft, the successful candidate must be willing and able to navigate an environment where ongoing change will continue to be the norm.
This is critical to ensuring business continuity and stability on behalf of and in support of Area-aligned business success.
The ideal candidate will have demonstrated the following :
threaded organizations from a remote location. A strong working relationship with the BEO Manager for the subsidiary is a key success factor.
This role requires a 360 degree view of the Services business as well as understanding how we interact with other segments of the Microsoft business.
Services Operations is a complex function and the ability to ramp and absorb large amounts of information quickly will be key to establishing yourself in role.
One Microsoft, One Services
Microsoft Services, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more.
As one of the largest divisions inside Microsoft with over 21,500 employees worldwide the diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages.
Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners.
The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.
Come be a part of the Services Business Operations and help make history!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.