Analytics Client Service Analyst
MSCI Inc.
Tokyo, Tokyo, JPN
5 日前

Your team responsibilities

  • Answer client enquiries about MSCI Barra products and methodology.
  • Provide analytics support, and work closely with coverage team to help drive customer satisfaction, retention, and revenues
  • Enhance client relationships through proactive follow up on issues raised by clients
  • Maintain relationships by ensuring relevant product and model information is shared with clients
  • Provide client feedback to the Marketing, Product Management, Research and Data teams
  • What we will offer you : Depending on your location of your role, you can expect

  • Competitive fixed and variable compensation, holiday / vacation allowance and retirement savings plans / pensions
  • A wide range of benefits including healthcare, dental plans, risk insurances and (location dependent) cycle-to-work schemes, gym benefits, retail discounts
  • A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best.
  • At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.

  • An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
  • A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life.
  • Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools.

    All the services are available for our employees free of charge.

    Your key responsibilities

  • Work with colleagues in Tokyo and Shanghai to ensure 9 : 00AM-6 : 00PM Japan local support coverage on Japanese business days, and with global client service team in other offices to ensure 24 x 5 support coverage
  • Client visits is on an as-needed basis
  • Backup for team members on holiday is on an as-needed basis
  • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
  • Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines
  • Ability to develop value-added contributions to both internal and external clients
  • Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
  • Your skills and experience that will help you excel

  • Must have excellent verbal and written communication skills in Japanese and English
  • A minimal of 3+ years relevant experience with undergraduate degree or 1+ years with graduate degree at a top university / college is required
  • Past experience in client facing capacity and working with institutional clients is required
  • A self-starter and highly motivated, proactive, strong problem solving and communication, ability to work individually and within a team
  • Deep understanding of international financial institutions and global financial markets
  • Demonstrated understanding of modern portfolio theory
  • CFA is preferred
  • How we’ll support you

  • Coaching, support and encouragement from experts in your team
  • Access to a wide range of learning opportunities to support your growth and development
  • Customizable learning journeys to help you navigate your professional development
  • Transparent performance-based compensation schemes
  • Employee Resource Groups : MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
  • About MSCI and our teams

    MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.

    We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

    Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity.

    Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

    At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work.

    We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.

    To learn more about life at MSCI please visit https : / / , Twitter, Glassdoor.

    To all recruitment agencies

    MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.

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