JPN - Apps Support Sr. Analyst, Technology
Citygroup-jp
Tokyo, Tokyo-To
4 日前

Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking.

Our teams are creating innovations used across the globe we’re changing the way people bank and how the world does business.

Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses.

The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi.

Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Applications Development Supervisor

Markets and Securities Services Technology Australia Production Support Lead

Assistant Manager, FX Technology

Senior Vice President

Applications Development Supervisor

Tenure at Citi : 2 years and 5 months

Tenure at Citi : 10 years

Tenure at Citi : 1.5 years

Tenure at Citi : 14 years 9 months

Tenure at Citi : 2 years and 5 months

As a Computer Science graduate from NTU, I wanted to work somewhere where I would be able to make use of my technical skills, as well as explore the world of finance.

Citi seemed like the perfect place for me to give me the exposure in both Technology and Finance. I was also drawn to Citi’s Technology Management Associate Program, as I knew that being in the program would equip me with the technical skills, in-

depth business knowledge, as well as interpersonal skills that would accelerate my career development. The rotation structure would also give me the exposure to different parts of the bank and help me decide on my final placement after the program.

When I first introduce myself to someone new, or someone who doesn’t quite know me sees my name, more often than not a perception is formed that I am Japanese.

Although I do have a Japanese name and although I was indeed born in Japan, it’s not quite so simple. Through my family, I have Vietnamese and Chinese heritage although living here in Sydney, Australia for practically my whole life, I consider myself an Aussie.

When I’m not at work, I enjoy being active outdoors, whether it be playing basketball, going to the beach, or going for weekend road trips.

I graduated from the National University of Singapore in 2016 with a Computer Engineering degree. I first joined Citi in July 2016 under the Technology Analyst Program, which seeks to provide structure and exposure to fresh graduates joining Citi Technology.

I have always been interested in technology from my childhood days, and actively pursuing it as my university education was a real joy for me.

In my spare time, I like to stay active by doing Mixed Martial Arts or playing soccer. I also enjoy making music and reading.

I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career in 2004 as a software engineer and worked on several important initiatives for organizations like Principal Financial Group, HSBC and Patni before joining Citi.

As a Computer Science graduate from NTU, I wanted to work somewhere where I would be able to make use of my technical skills, as well as explore the world of finance.

Citi seemed like the perfect place for me to give me the exposure in both Technology and Finance. I was also drawn to Citi’s Technology Management Associate Program, as I knew that being in the program would equip me with the technical skills, in-

depth business knowledge, as well as interpersonal skills that would accelerate my career development. The rotation structure would also give me the exposure to different parts of the bank and help me decide on my final placement after the program.

Benefits

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  • Primary Location : Japan,Tokyo-To,Tokyo
  • Education : Bachelor's Degree
  • Job Function : Technology
  • Schedule : Full-time
  • Shift : Day Job
  • Employee Status : Regular
  • Travel Time : No
  • Job ID : 19025338
  • We provides technical and business support for local / global applications used by markets desks and Middle office / Operation users

    We handle business critical applications and provide end-to-end solutions to Citi customers.

    This position is to fulfil a Production Support Member role within Citi MSST organization. The role is a hybrid one comprising of responsibilities across Futures desks and Prime Finance desks.

    You would need good communication skills to discuss issues with product / business and technical users at all the levels.

    This is a hands-on role and extensive technical skills will be required. You would need to possess good multi-tasking skills and be well organized.

    Knowledge about Markets business is a plus, which would be important when working closely with the business desks for understanding their issues and requirements.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    You would assist in regulatory related enquiries like order tickets (legal), external and internal inspection preparation data.

    We have an opportunity for an Application Support member within the Japan Markets Production Support team.

    In this role, the members will liaise closely with colleagues in Tokyo, Singapore and APAC countries to ensure seamless coverage of the applications.

    The role would be 80% on Futures and 20% on Prime Finance business support. You will be part of the APAC Support team. You would provide on-

    site cover during early hours of APAC between the hours 07 : 30 JST to evening. This is to cover business start-up and close, and any additional demands of the business.

    You should develop specialist functional knowledge in the applications being used by the Japan business in these areas.

    verage to support releases cycles, and participate in disaster recovery testing are expected.

    You would assist in regulatory related enquiries like order tickets (legal), external and internal inspection preparation data.

    This role is to provide hands-on technical support, answer queries via phone, e-mail and in person.

    Do Start of day checks, continuous monitoring of applications from ITRS. Should be able to solve basic issues independently related to UI / front end.

    Incident Management - Ensure all productions issues log and update as per the Support team policies and procedures. Follow through to ensure each problem is resolved according to SLA.

    Effectively communicate issues and status updates with business users, IT management, and development teams. Take ownership when dealing with user issues.

    When handling major issues, you would be expected to make key business decision recommendations based on your knowledge of the systems and the business.

    Perform appropriate problem solving tasks before passing to another team with prior-agreed format, logs, etc

    Maintain technical support documentation. Share information with other support team members and with other technology teams.

  • Take part in the change control process to ensure any releases into production systems are carefully tested and reviewed;
  • handover documentations are adequate and verified. Perform post release checkouts after application releases and infrastructure updates.

    Need to have regular communication with APAC and Global Production Support teams.

    Deep involvement in Production support initiatives covering Stability, Efficiency, and Effectiveness initiatives.

    Identify and bring up application and process deficiencies and suggest ways to remediate these.

    Partnership with Development colleagues to prioritize bug fixes and support tooling requirements.

    Assist in regulatory related enquiries like order tickets (legal), external and internal inspection preparation data.

    Up to AVP (A1234)

    Strong social skills in English.

    Strong working

    Strong working knowledge of UNIX (Solaris / Linux / AIX).

    Strong debugging skills and attention to detail

    Positive attitude and keen to learn new things.

    Good communication and social skills.

    Ability to work under stress and time constraints.

    Basic business knowledge / understanding of Markets.

    Experience with Messaging Technologies (Tibco, EMS, NDM and MQ a plus)

    Experience with real-time monitoring systems such as ITRS Netagent

    Job scheduling tool such as Autosys.

    Issue tracking using tools such as ServiceNow

    Knowledge / experience of problem management, Incident Management.

    Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

    Good Japanese language skill (Read / Write both)

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