PT Support Associate-2
Tory Burch
Shinjuku, Tokyo, JP
1 日前


As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing / unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store.

You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities.


Operational Excellence

  • Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
  • Accurately process all POS transactions and capture of customer information.
  • Have a proper understanding of the radio communication and all technology tools used in the store.
  • Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
  • Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Assist with store maintenance needs and supply ordering.
  • Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
  • Properly print tickets in WebIM.
  • Protect our assets by adhering to all loss prevention policies and procedures.
  • Detail oriented with ability to multi task and prioritize work to produce desired outcomes
  • Be Buddy / Team Player

  • Model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Identify opportunities to support the team in delivering a transformational experience.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
  • Support the Customer Experience

  • Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
  • Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
  • Assist wh en necessary with operational activities.
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives .
  • Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.
  • Partner with the leadership team t o address customer service issues , particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
  • Assist with fitting room activities (sizes, returning merchandise to floor).
  • Answer the telephone using proper telephone etiquette.
  • Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards including replenishment and folding , taking initiative during down-times and acting with a sense of urgency during peak periods of business.
  • Leverage in-store technology to ensure every customer's experience is transformational.

  • 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Occasional overnight travel may be required.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

  • Adaptable - Change before you have to Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy" Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS : Team Builder - It's all about "We" Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS : Change Leader - Change is the essence of life Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed
  • Equal Employment Opportunity Statement

    Tory Burch LLC is an


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