SERVICE/ DESKSIDE SUPPORT ENGINEER ❘ サービス/ デスクサイドサポートエンジニア
ASO ACE HOLDINGS Recruitment
Kobe, Hyogo, Japan
4 日前

Job Reference QY6RX8W9

Japanese follows 日本語概要は下記をご参照下さい

Client A Multinational Indian ICT Service Company based in Tokyo

Nature of Job Digital business technical consulting

Company Size Mid Size ( 500 employees), more than 20 years in business in Japan

Employent Type Permanent / Full Time

Salary Range 3.6 - 6 million JPY yearly (annual salary package, bonus / variables inclusive)

Work Location Sannomiya, Kobe

Work Hours 8 hours per day (9AM - 6PM with 1 hour break, it may shift slightly)

Team Structure Global client, high salary, entry-mid career position, local and global business team

Eligibility Relevant experience, bilingual or native in Japanese preferred

Key Features Mid-career, junior / entry level candidates welcome, full time, high salary

Special Benefits Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option.

Annual appraisal, health check

How to Apply From the site, or contact us (aahr shigenriyou.co.jp) with the reference number QY6RX8W9

Job Description *information is subject to change, non-exhaustive

お客様ユーザー向けPC障害対応 サポート業務

デスクトップ ITサポートエンジニア業務

チーム体制

グローバルビジネス

Site Support Engineer

Duties include (but not limited too)

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network / desktop / laptop support, Printers, PDAs, Android , iPhone and MAC devices.
  • Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
  • Printer hardware support and managed print services.
  • Break-fix, troubleshoot and resolve software issues; Reimaging computers / hard drives
  • IMACD function including installation and decommission
  • Backing up and restoring user data, settings and associated systems administration activities
  • Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system (ServiceNow) to track tickets and provide up-to-date status and information
  • Performing asset verification activities as needed and keep inventory database upto date.
  • Maintain spare parts / inventory list on a monthly basis and coordinate for any disposal requisites.
  • Be available for Oncall support during afterhours as and when necessary
  • Adhere to ticket response and resolution SLA’s as agreed upon with the customer
  • Assist on special projects like OS migrations, PC refresh and large scale PC deployments
  • Configuring WIFI and Outlook emails on Android, Apple phones
  • Provide Hands and Feet Support to Network and Wintel teams and basic knowledge of Devices Cisco Routers, LAN Switches, Data Centres, Servers etc.
  • Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.

  • Vendor Coordination.
  • VIP and Executive Support.
  • Raising Purchase request in system and follow-up on technical POs , Goods receipt (GR) and updating records.
  • Good communication in Japanese and English with Read / Write and Spoken skills.
  • Desired Experience and skillset :

  • Minimum 1-3 Years hands on experience as deskside / local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
  • Strong Microsoft Office 2016 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc,)
  • Strong Microsoft Operating System installation and troubleshooting skills Windows Windows 10.
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Strong Skills in Antivirus , encryption, Application and software support /
  • Broad experience of IT with basic understanding of Networks, Servers and Telecoms
  • Good knowledge of MAC OS, IPAD, iPhone etc
  • Hands on troubleshooting of VPN issues
  • Basic understanding of Audio / Video equipment and conference room setup
  • Imaging / Re-imaging of workstations and laptops
  • Have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
  • Strong Customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills in English as well Japanese languages.
  • Be detail oriented and self-motivating
  • Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
  • Background security check required
  • Well versed / hands on experience with HP,Dell and Lenovo business line machines
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