Job Reference QY6RX8W9
Japanese follows 日本語概要は下記をご参照下さい
Client A Multinational Indian ICT Service Company based in Tokyo
Nature of Job Digital business technical consulting
Company Size Mid Size ( 500 employees), more than 20 years in business in Japan
Employent Type Permanent / Full Time
Salary Range 3.6 - 6 million JPY yearly (annual salary package, bonus / variables inclusive)
Work Location Sannomiya, Kobe
Work Hours 8 hours per day (9AM - 6PM with 1 hour break, it may shift slightly)
Team Structure Global client, high salary, entry-mid career position, local and global business team
Eligibility Relevant experience, bilingual or native in Japanese preferred
Key Features Mid-career, junior / entry level candidates welcome, full time, high salary
Special Benefits Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option.
Annual appraisal, health check
How to Apply From the site, or contact us (aahr shigenriyou.co.jp) with the reference number QY6RX8W9
Job Description *information is subject to change, non-exhaustive
お客様ユーザー向けPC障害対応 サポート業務
デスクトップ ITサポートエンジニア業務
チーム体制
グローバルビジネス
Site Support Engineer
Duties include (but not limited too)
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network / desktop / laptop support, Printers, PDAs, Android , iPhone and MAC devices.
Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
Printer hardware support and managed print services.
Break-fix, troubleshoot and resolve software issues; Reimaging computers / hard drives
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system (ServiceNow) to track tickets and provide up-to-date status and information
Performing asset verification activities as needed and keep inventory database upto date.
Maintain spare parts / inventory list on a monthly basis and coordinate for any disposal requisites.
Be available for Oncall support during afterhours as and when necessary
Adhere to ticket response and resolution SLA’s as agreed upon with the customer
Assist on special projects like OS migrations, PC refresh and large scale PC deployments
Configuring WIFI and Outlook emails on Android, Apple phones
Provide Hands and Feet Support to Network and Wintel teams and basic knowledge of Devices Cisco Routers, LAN Switches, Data Centres, Servers etc.
Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.
Vendor Coordination.
VIP and Executive Support.
Raising Purchase request in system and follow-up on technical POs , Goods receipt (GR) and updating records.
Good communication in Japanese and English with Read / Write and Spoken skills.
Desired Experience and skillset :
Minimum 1-3 Years hands on experience as deskside / local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
Strong Microsoft Office 2016 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc,)
Strong Microsoft Operating System installation and troubleshooting skills Windows Windows 10.
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Strong Skills in Antivirus , encryption, Application and software support /
Broad experience of IT with basic understanding of Networks, Servers and Telecoms
Good knowledge of MAC OS, IPAD, iPhone etc
Hands on troubleshooting of VPN issues
Basic understanding of Audio / Video equipment and conference room setup
Imaging / Re-imaging of workstations and laptops
Have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
Strong Customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills in English as well Japanese languages.
Be detail oriented and self-motivating
Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
Background security check required
Well versed / hands on experience with HP,Dell and Lenovo business line machines 
