Technical Support Engineer, Expert
Ixia
Tokyo, JP
5 日前

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.

Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.

Provides technical feedback to engineering concerning product changes / enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.

Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

  • Reduces broad concepts, business strategies into structured projects
  • Leads the design / delivery of support solution processes; is the key technical contributor
  • Solves complex, high impact technical and support problems
  • Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 8+ years relevant experience for entry to this level. Postgraduate and / or certification / license may be required.
  • Requires specialized depth and / or breadth of expertise in job. Not a natural progression from Advanced / Senior level.
  • Shift : Day Job

    Schedule : Full Time (F)

    Travel Required :

    Duration (Temp Positions Only) :

    Not Applicable

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