Responsible for Revenue growth
Achieves the total account and territory revenue growth (new sales and renewals)
Manages and closes (negotiate) all renewals in timely manner
Actively opens doors (identify key contacts) to drive new sales and mitigate the risk for renewals in the territory
Responsible for account and segment management
Responsible for the key account management from territory and account planning to the execution in sales closure.
Demonstrating leadership and collaboration with both external and internal key stakeholders.
Ensures alignment to deliver Elsevier value to the customers, in line with both customer’s need and Elsevier’s strategic objectives
Driving active engagement with the customers in the territory
Maintain and build relationships and improve customer satisfaction
Owns the overall Elsevier customer relationship with the key accounts in Japan
Expand and maintain relationship with key decision makers and KOLs in- and outside, and continue to expand executive level relationship at important exiting customers
Responsible for customer loyalty and customer satisfaction
Build, maintain and share in-depth knowledge of customer
Key expert on the customers : knows well about the customers’ business, strategy and research needs, budgets, competitive products at the customers.
Able to translate this knowledge into the implications for the holistic Elsevier value proposition and the solutions we offer
Stay abreast of developments in segment (country, industry, etc.) and share market insights / intel with Elsevier stakeholders
Elsevier is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.