Customer Support Associate
1 日前

We’re looking for a Customer Service Agent who has an excellent command of both Korean and English to join our growing team in Tokyo.

This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission :

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to :

  • Help customers have the best experience possible with our product working across email, phone and chat
  • Be flexible working during business hours but sometimes covering an early morning, evening or weekend shift (You will be taking other hours / days off for these shifts)
  • Go above and beyond the call of duty : work with less supervision and solve complex problems working with other teams
  • Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
  • Work autonomously at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression
  • About you :

  • Hold Japanese citizenship, Permanent Residency or Child / Spouse of Japanese Citizen Visa (please note we cannot support some Visas for this role)
  • Have excellent verbal and written English and Korean skills with business level proficiency in Japanese (JLPT N1)
  • Are flexible . While you’ll set your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
  • Have a razor sharp attention to detail. Can multitask and take responsibility in challenging situations.
  • You hustle. And hard.
  • Are flexible. You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience .
  • How we work :

    We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise.

    You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

    You’ll be expected to talk to our Japanese and Korean customers in a local business manner, but also help other region’s customers in English.

    Our colleagues in the Tokyo office have agents with various backgrounds, nationalities and works professionally with their bicultural knowledge.

    There’s no script and no hand holding and we trust each other to get stuff done.

    At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

    This is not your average customer service job.

    Interested? Check out this vlog to find out more about life in our Customer Support team.

    NOTE : Please make sure your applications are submitted in English, as this is our working language.


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