Founded in 2001, headquartered in San Francisco, Meltwater is the global leading AI-powered media monitoring, social listening & PR Analytics software.
Our mission is to help companies make better and more informed decisions. With over 2000 employees and 55 offices globally, we help over 30,000 companies to stay on top of billions of online conversations, extract valuable data, and consult our clients to transform their businesses in this new digital reality.
Meltwater is recognized as a great place to work for talents globally. We have won several Top Employer awards worldwide and most recently been accredited as Asia's Best Multinational Workplaces , Best Companies to Work For in Hong Kong, Greater China and Japan by Great Place to Work™.
Meltwater operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs.
MEST has invested over $20million into training 400+ individual entrepreneurs and invested in over 50 early stage tech startups.
Learn more about us on https : / / www.meltwater.com / and https : / / outsideinsight.com /
Our culture is based on a fundamental belief in people and the potential they possess.
We create a fun, ambitious, collaborative and international working environment where everyone is driven by a growth mindset
We are proud of our entrepreneurial spirit - we organically built our business by developing our own leadership and nurturing talent
We celebrate our victories but don’t rest on old laurels whether in reaching personal goals or corporate milestones.
Meet with the team
Meltwater is looking for individuals like you to join our Asia Pacific Support team based in Tokyo, Japan working in one of our local offices.
With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture.
You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore, and China.
About this role
Product Support Expert
This role is tailored for individuals with international experiences and can confidently write in both English and Japanese.
You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standard and focus.
The Product Support Expert role is the entry-middle level position within our International Program under our Client Experience division.
It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.
What you will be doing
Become a product knowledge expert on our SaaS platforms
Deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
Troubleshoot and consult on Meltwater's best practices to existing client's queries
Serve as a liaison between our technical team and account management team
Work on assigned projects from direct report manager
Collaborate with your team to achieve your collective and individual monthly and quarterly goals