The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks :
Provide service and customer support during field and inhouse visits or dispatches
Manage all on site installation, repair, maintenance, contract and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Ensure the timely and correct documentation of processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations / briefings
Contact customers concerning processes of the customer file
Build positive relationships with customers
Qualifications & Skills :
Technical degree in chemistry, biology, physical measurements or similar
Minimum 3 years of proven field service experience in life science market
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules
High customer orientation communication skill
Team spirit
Familiarity with mobile tools and applications
Good command of spoken and written English
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals.
Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found
