Field Service Specialist BioA
Sartorius
Tokyo
5 日前

The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Responsibilities & Tasks :

  • Provide service and customer support during field and inhouse visits or dispatches
  • Manage all on site installation, repair, maintenance, contract and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Ensure the timely and correct documentation of processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company's filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Contact customers concerning processes of the customer file
  • Build positive relationships with customers
  • Qualifications & Skills :

  • Technical degree in chemistry, biology, physical measurements or similar
  • Minimum 3 years of proven field service experience in life science market
  • Ability to troubleshoot, test, repair and service technical equipment
  • Ability to work flexible shifts and to adapt to changing work schedules
  • High customer orientation communication skill
  • Team spirit
  • Familiarity with mobile tools and applications
  • Good command of spoken and written English
  • We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals.

    Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

    Further insights into our world of work can be found

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