Requisition ID : 275437
Work Area : Sales Support
Expected Travel : 0 - 10%
Career Status : Professional
Employment Type : Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
SAP Ariba is the global leader in business commerce networks, supporting more than $450 billion dollars in yearly trade between over 1 million connected companies.
Ariba is transforming the way the world conducts business and is poised for strong continued growth with its innovation around the commerce graph.
Every day, we help companies big and small collaborate with trading partners to manage spend, cut costs, reduce risk, and grow revenue.
The Preferred Care support program provides SAP Ariba customers with support expertise and collaboration tools that support and enable customers to achieve success with the SAP Ariba applications.
The goal of this program is to strengthen SAP Ariba’s trusted partnership with targeted customers and provide support for value realization, resulting in increased customer satisfaction, contract retention, and renewals.
It is the role of the Customer Success Manager to drive and build these customer relationships via the tasks outlined below.
EXPECTATIONS AND TASKS
Customer Success Manager is a client-facing role, delivering ongoing support and guidance around application support strategy and transformation topics after the sales cycle has completed.
The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption, retention, and renewals.
The role manages diverse, high profile and / or key accounts.
Key tasks include but are not limited to the following :
In Production Down or Go Live endangered situations, act as De-escalation liaison, collaborating with the Mission Critical Support Back office, the customer, and any other parties involved.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
g. Cloud and On-premise)
Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions & / or business application software (specifically HCM knowledge would be beneficial for this role)
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas : Careers.
NorthAmerica sap.com or Careers.LatinAmerica sap.com , APJ : Careers.APJ sap.com , EMEA : Careers sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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