Technical Support Engineer, NSX
VMware
Tokyo, JP
3 日前

Job Description

弊社ネットワーク仮想化製品である NSXのテクニカルサポートを行うチームでの仕事となります 仮想環境におけるファイアウォール ロードバランサー ルーティングなどの知識はもちろんのこと vSphere OS TCP / IPなどの基礎知識とその切り分けを含めて 最新の実践的なIT Network技術を学び 生かせるポジションです

サマリー

テクニカルサポートエンジニアとして VMware 製品のサポートを顧客に提供します サポート業務には 事象の切り分け 診断 再現 解決をタイムリーに行う必要があります この役割で成功するには 能動的であり 自己学習ができ 強い顧客対応スキルや 技術的問題解決の深いスキル そしてチャレンジ精神が必要です

業務内容

障害状況の確認 問題内容の整理

取得したログ情報から エラーや問題個所の特定

取得したパケットキャプチャデータの解析

既知事象か新規障害調査

社内でのテスト環境の構築 事象の再現とその原因解析

顧客への定期的な進捗報告 アクションプラン等によるフォローアップ

電話 メールによる顧客とのタイムリーなコミュニケーション

Zoomセッションによるライブ解析

顧客環境や事象毎の判断による迅速なエスカレーション

新規ナレッジベースの作成

同僚 他部門との連携 協力

開発部門との英語によるコミュニケーション

必要に応じた休日時間外対応

必要な経験 スキル

  • Native level of Japanese (speaking, writing, reading)
  • Overall Work experience of 3 Years+ in Technical domain
  • Good understanding of Ethernet , Switching , Routing(OSPF,BGP) , VLAN , NAT etc in networking
  • Good understanding of general network protocols
  • ARP , TCP / IP , ICMP , UDP , DNS , DHCP , HTTPS , SNMP etc)
  • Good understanding of network security (Ex. VPN, SSL etc)
  • Basic Business level of English ability
  • Experience with
  • development / support of any network product (Ex. Firewall, Load Balancer etc)
  • scripting and programming (Java, C, C++, Python etc)
  • Windows and Linux Networking
  • network packet analysis (ethereal, wireshark, tcpdump)
  • trouble-shooting hardware / software issues
  • あれば望ましい

  • Experience with
  • Kubernetes
  • vSphere products (Ex. vSphere, NSX, vCD, VIO etc)
  • Network hardware manufactured products (Ex. Cisco etc)
  • Windows or / and Linux kernel
  • kernel and / or application core dump analysis
  • VXLAN / GENEVE
  • PostgreSQL
  • REST API, Curl
  • SD-WAN product
  • Job Summary

    As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

  • To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills;
  • and be someone who embraces challenges.

    Responsibilities

  • Search / investigate known issues and report if new issue
  • Reproducing issues in-house and debugging the root cause
  • Regular follow ups with customers with recommendations, updates and action plans
  • Communicate with customers via the telephone, email in a timely manner
  • Live analysis via Zoom session
  • Escalate issues in a timely manner in accordance with the situation
  • Create new knowledgebase articles
  • Cooperate with colleagues and other team as necessary
  • Communicate with development team in English as necessary
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Requirements

  • Native level of Japanese (speaking, writing, reading)
  • Overall Work experience of 3 Years+ in Technical domain
  • Good understanding of Ethernet , Switching , Routing(OSPF,BGP) , VLAN , NAT etc in networking
  • Good understanding of general network protocols
  • ARP , TCP / IP , ICMP , UDP , DNS , DHCP , HTTPS , SNMP etc)
  • Good understanding of network security (Ex. VPN, SSL etc)
  • Basic Business level of English ability
  • Experience with
  • development / support of any network product (Ex. Firewall, Load Balancer etc)
  • scripting and programming (Java, C, C++, Python etc)
  • Windows and Linux Networking
  • network packet analysis (ethereal, wireshark, tcpdump)
  • trouble-shooting hardware / software issues
  • Preferred

  • Experience with
  • Kubernetes
  • vSphere products (Ex. vSphere, NSX, vCD, VIO etc)
  • Network hardware manufactured products (Ex. Cisco etc)
  • Windows or / and Linux kernel
  • kernel and / or application core dump analysis
  • VXLAN / GENEVE
  • PostgreSQL
  • REST API, Curl
  • SD-WAN product
  • Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2022-04-12

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

    この仕事を報告する
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    応募
    自分のEメール
    "続行" をクリックすると、私は neuvoo の同意を私のデータを処理し、私に電子メールのアラートを送信するには、neuvoo の プライバシーポリシー の詳細を与える。私の同意を撤回するか、いつでも退会することがあります。
    続行
    応募フォーム