Global Custody Client Service Representative, Senior Associate
Who we are looking for
Work as client service team leader and potential manager within a Global Custody Client Service team and ensure all the day to day client inquiries coming from Asset management Company, Trust Banks and Insurance Companies are replied effectively and timely, closely liaising with core stakeholders, Global operation team in overseas, Tokyo Client services and other team members.
Also, give a proper guidance and coach the inquiry handling methodology and philosophy, proactively learning professional knowledge.
Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions.
From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As Global Custody Client Service Representative, Senior Associate you will
Reply on customers’ inquiry related to corporate action (including class action), income (dividend / interest), Income tax claim and proxy voting, trade settlement, cash payment & receipt, FX transaction and billing & Invoice.
Analyze / research corporate actions event or tax related event and settlement market practice, using the existing resourcesEnsure there are no backlogs in BAU (Business As Usual) operation, closely monitoring client inquiries.
Encourages relationship building with both clients and stakeholdersActively promotes effective query resolution and maintenance of service standardsGrasp client needs and prepare the feedback to satisfy client’s intention with high standard client services.
Demonstrates high level of standard with accuracy and timeliness on client communication.Review the operation process and instruct the processing method to operation team.
Actively demonstrates ability to supervise staff providing guidance and supportMonitors workflows to ensure deliverables are met at all timesWorks efficiently with other team members and managers to achieve common goalsAccurately and regularly assists other team members.
Actively watches staff with issue resolution, and ensures performance standards are maintainedContribute to the changes / initiatives within the organization, closely helping managementFull adherence and implementation of Corporate Risk Policy.
Monitor the operation processed by operation team and ensure there are no errors finding by clients.Focus on Risk Excellence and develop the risk control standard.
Encourage to report the operation error / incidents on timely manner.Informs manager of any potential problems
What we value
These skills will help you succeed in this role
Be a motivation to learn a new thing under challengeable condition.Be a team playerExcellent Client Service Mind Set and skillsStrong Communication skills for external and internal communicationDetail orientedAbility to meet tight deadlines
Education & Preferred Qualifications
Experience in Financial institutions for more than 5 years and understand the trustee scheme & securities settlement system.
Excellent and advanced oral and written communication in Japanese, almost same level as mother language