About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.
Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.
Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.
A truly global company, we are 160 nationalities working in more than 100 countries. About Customer Operations Our Customer Operations (CO) organization is the primary interface with communication service providers.
The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description Customer Project Manager is accountable for an external customer projects (project for an assigned product and / or service scope.
Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality.
Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.
End-to-end project planning and risk and opportunity management.
Job Responsibilities & Competencies
Acts in Project Manager role being accountable for an external customer project (infrastructure / Services)
Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality
Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance
Responsible for end-to-end project planning and risk and opportunity management.
Accountable for project deliverables and execution
Manages customer projects for a defined product and / or service scope for a large and complex customer contract. Contract is defined as key project’ by BG / market
Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements
Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ)
Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery
Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it
Ensures project contract management process is initiated and executed
Conducts thorough risk management for all project risks and opportunities.
Triggers investigation / implementation of customization of any global operational processes in concert with central operations teams to meet project requirements (for example, network operations, supply chain, logistics, and acceptance)
Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders
Responsible for project performance under One CDM(Customer Delivery Management
Aligns and keeps the One CDM up to date on project execution status and identify risks and potential issues that may impact the customer / Sales Team / BGs.
And escalates delivery contention points to the One CDM.
Aligns and communicates project performance with Business Group Delivery Managers on a regular basis to monitor projects status and identify risks and potential issues that may negatively impact customer delivery.
Monitors, controls and reports KPIs defined in customer contract
Runs regular e2e project and contract reviews and ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction
Ensures data in all project-related tools and repositories is kept up-to-date and with high quality
Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG(Business Group) / BL(Business Line) guidelines and the PM Nokia methodology
Actively applies appropriate best practices and lessons learned throughout the life of the project
Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned)
Accountable for project financials
Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
Assures consistency among project financial, product and service forecast activities.
Seeks to define new opportunities to expand and renew contracts with the customer.
Leads project resources
Leads and takes responsibility of the BG delivery teams allocated to the her / him for the duration of the project.
Sets annual KPI’s, in line with the required deliverables, and needs to evaluate all direct reports, including the ones that are temporarily allocated.
Native Level Japanese language is mandatory.(Reading / Writing / speaking / listening)
Business Level English is preferred.
PMP certification is preferred
Extensive and Excellent Project Management experiences and skills
Risk Management / Quality Management / Change Management
Good Communications skill with customer / internal
Building Effective Teams
Drive for results
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Nokia culture welcomes people as their true selves. Come create the technology to connect the world.