ICT Helpdesk Technician
United Nations University
Tokyo, Japan
5 日前
source : Indev Jobs

About UN University

For the past four decades, UNU has been a go-to think tank for impartial research on the pressing global problems of human survival, conflict prevention, development, and welfare.

With more than 400 researchers in 13 countries, UNU’s work spans the full breadth of the 17 SDGs, generating policy-relevant knowledge to effect positive global change.

UNU maintains more than 200 collaborations with UN agencies and leading universities and research institutions across the globe.

United Nations University Campus Computing Centre (C3)

The Campus Computing Centre (C3) serves as the technology arm of the United Nations University, providing, responsive, user-focused and cost-effective information and communications technology (ICT) solutions that assist UNU and its institutes in successfully achieving their respective missions.

In fulfilling this responsibility, C3 is committed to guiding the University’s strategic technology direction and overseeing the coordination and support of ICT infrastructure, resources and services in alignment with the University’s mission and goals.

Job Description

C3 invites candidates to apply for the position of ICT Helpdesk Technician. Initial training and shadowing will be provided to successful candidates.

The role will ultimately be autonomous, with the potential ICT Helpdesk Technician being expected to logically prioritize and address issues under their responsibility.

Responsibilities

  • Diagnose, debug and resolve end-user technical problems via helpdesk ticket system, email, phone or in person
  • Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner
  • Collaborate with colleagues while working on short-term and long-term ICT projects
  • Assist in the provisioning of IP telephone services, computer and email accounts
  • Identify and escalate incidents requiring urgent attention
  • Other ICT Support tasks designated by supervisor
  • Requirement and Qualifications

  • Bachelor’s Degree
  • 2+ years of experience in helpdesk support (or equivalent face-to-face, client support)
  • Spoken and written fluency of the English language
  • Experience with Windows Operating System desktop support and multi-function printers
  • Understanding and basic experience with networking and IP phones
  • Familiarity and experience with Mac / macOS environment
  • Experience with computer hardware and software installation, configuration, and administration
  • Proven interpersonal skills, ability to work in the multi-cultural environment with sensitivity and respect for diversity
  • Familiarity and experience with some or all the following applications is not required but is desirable

  • Windows Image Deployment & Administration
  • Microsoft Exchange
  • Microsoft Active Directory
  • VMWare
  • Symantec Endpoint Protection
  • Office 365 and associated services
  • IP Networking
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