Client Services Officer, State Street Alpha
State Street
Japan, Tokyo
6 日前

Client Services Officer, State Street Alpha

  • Tokyo, Japan
  • Who we are looking for

    The Client Services Officer is responsible for supporting our clients in Japan for DataGX services. You will manage client queries and change requests, support client users, and work closely with regional operations teams to ensure successful service delivery.

    You will also work closely with the Relationship Management team who maintain the overall relationship between State Street and our clients.

    Why this role is important to us

    The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM.

    State Street AlphaSM redefines the common definition of alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office.

    It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.

    Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

    What you will be responsible for

    As Client Services Office you will

    Support the delivery of DataGX services to the clientProvide subject matter expertise on State Street’s Data Management solution.

    Provide clients with analysis and technical consulting on how best to access and meet data needs across various stakeholders.

    Provide in-depth analysis and technical support to clients.

  • Escalate and communicate effectively on issues / problems to the Client and to State Street management. Ensure a proper and timely follow-up to ensure resolution.
  • Spend time in our Clients offices to understand their business needs, build long-term partnerships and provide training.Ensure the DataGX Operations team executes all daily checks, investigates discrepancies and ensures daily resolution of all data quality exceptions.

    Manage and monitor service delivery against Service Level Agreements (SLAs).Assist in the onboarding process of new client accounts.

    Act as the point at which relevant client queries relating to DataGX are tracked, with proactive management to ensure timely response and resolution.

    Work with clients to analyze and document the clients business requirements.

    What we value

    These skills will help you succeed in this role

    Understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.Excellent technical ability.

    Education & Preferred Qualifications

    Degree in finance, business, technology or equivalent3+ years relevant industry experienceExperience in asset management preferred, including investment operations.

    Additional requirements

    Excellent analytical skills and ability to analyze on the spot.Good team working skills.Strong writing, communication and presentation skills.

    Must be self-motivated, adaptable and show initiative in different circumstances and under pressure.Flexibility in working outside of your responsibilities and areas of expertise.

    PC literate Strong Word and Excel skills necessary.Experience in writing SQL preferred, but not necessaryUnderstanding of data metamodeling preferredAble to communicate effectively with clients and colleagues at all levelsBusiness level of Japanese language proficiency both in speaking and writing


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