Position name : PC Technician's Responsibilities : Provide onsite and desk-side support services to end-users.Troubleshoot PC-related problems at the direction of client level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.Build, configure and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.Support meeting room environment and video conferencing.Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)As directed by the client Tech support will assist in troubleshooting the data center devicesReplace defective components cards in data center equipment’s as advised by client Tech Support e.
g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
Import / Export tapes to the tape libraries as advised by client tech supportQualifications : Individual must have good customer facing skills and be well presented.
Demonstrates independent and pro-active thinkingBuilds effective relationships both within the team and across the business and Professional ServicesMust be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary.Must be organized and prioritize work appropriately.
s tool list : Phillips screwdriver 3.2 x 75mm.Slotted screwdriver 0 x 75mm.3 prong holder.Company DescriptionCompany is a customer-centric provider of managed IT field services across the globe.
For more than 20 years, the world’s multi-national enterprises have trusted us for our innovative problem solving combined with our flexible business model for our many customer segments.
Businesses choose the company when they desire a single point of control to efficiently manage the behind the scenes challenges of providing both physical and human asset services worldwide.
By choosing to use our platform, companies forgo the need to build or expand their own infrastructure thus reducing costs.
Company provides onsite support services for all types of IT products from highly complex data center storage systems to end-user desktop PC’s.
Our team can provide full project management or individual services such as installations, relocation, site surveys, preventative maintenance & even removal or recycling of hardware.
