It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.
In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead.
With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.
We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure.
The world is waiting for us. Together, we will be ready.
Our Customer Service department at Booking.com employs over 7000 people, speaking 43 languages, across 15 countries worldwide.
We’re looking for enthusiastic people managers who pair great leadership skills with management experience in a customer service or contact center environment to join our growing team in our colorful Customer Service offices in Tokyo, Japan.
As a Team Leader in Booking.com Customer Service, you’ll empower your people to develop their customer service skills and progress in their chosen career path.
This unique position is a great opportunity for an energetic and inspirational people manager to effectively lead, motivate and develop a team of around 15 talented multilingual Customer Service professionals.
Exercising excellent leadership and communication skills, you’ll develop and coach an international team in an environment that embraces change, cultivates service excellence, productivity, teamwork and high self-esteem.
In return, we’ll offer you a competitive compensation package and an environment in which you can do your best work.
The day to day in detail :
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The offer :
Our scale, scope, commitment to our people and our high standards of integrity make Booking.com a great place to work. If you would like to be part of our team in Tokyo and think you can make a difference, click to apply and one of our team will be in touch.