Senior Manager - Software Investment Advisory-19000OD3
Senior Manager Software Investment Advisory
The business will focus on developingand executing a consultative services strategy to help Oracle customersmaximize the value from their Oracle investments.
Responsible for delivering in aproactive approach Oracle Software Investment Advisory’s services at our Oracleaccounts.
Advises, optimizes and drives adoptionon licenses and subscriptions to align with our Oracle’s customers present andfuture needs :
Rationalizeand maximize the value of our Customer investment
Support our Customer to understandtheir transition of on premise usage to Cloud
Partners with other Oracle LOB : Sales, KAD, Deal Management etc.
Reports to functionalmanager
Works in assigned Account(s) or territory
Responsible for takingownership of a portfolio of strategic Oracle Customers, understanding theirspecific needs, and presenting appropriate recommendations
Responsible for governance, which involvesdesigning processes, procedures and long term technology roadmap to maximizevalue creation in accordance with Software Investment Advisory’s objectives
Personally visits high-profilecustomers on site and provides them with the information and insight they needto take the best decisions about their Oracle product purchase
Provides constructive feedbackduring customer facing account reviews to ensure continuous servicesimprovement and innovations
Drives strategic discussionwith multiple stakeholders at various levels (including C level) and delivers professionalpresentations and tenders up to Board level
Builds strong relationshipinternally and externally and acts as a facilitator for the flawless executionof Software Investment Advisory’s services
Leads and contributes towardsmultiple virtual project teams aimed towards improving customer engagement and serviceenablement
Owns the success of your activity against KPIs such as customer satisfaction,activity outcomes and service delivery timelines
Creates systematic business planning, monitoring and reporting of youractivity for assigned area
Operates in line with Oracle’sprocesses / procedures & core values
Supports peers in acquiringexperience (e.g. Customer facing situations, new products, new services)
University degree or equivalentcombination of studies and experience in Computer Science
8-10 years’ experience in acustomer facing role in the technology industry : consulting, accountmanagement, value engineering or customer success
Understanding of IT technicalarchitectures and affinity with trends in enterprise software usage
Experience in managed softwareenvironment and subscription license entitlement (e.g. Cloud computing)
Ability to interpret and understandcomplex software deployment models (On-premise, Cloud and Hybrid), licensingand business practices and apply them to different scenarios
Experience in large and complexIT environments
Ability to work in aconsultative manner with the appropriate level of technical understanding andexperience to hold high-
level discussions and negotiations
Ability to create businesscases using software deployment data and financial metrics such ROI, TCO andPayback periods
Ability to work on your owninitiative and in many different and challenging environments
Strong communication,presentation, business writing and professional skills, including being able toliaise with both technical / business & internal / external contacts
Ability to influence seniorstakeholders in order to gain credibility quickly, inspire trust and confidence
Ability to determine clientneeds with innovative approaches
Logical approach to dataanalysis
Advanced spreadsheet capability
Fluent in English, otherlanguages dependent on the market / region
Percentage of travel may be required
Detailed Description and Job Requirements
Builds relationships with Oracle customers and drives maximum adoption of software licensing services and objectives.
Acts as the primary interface to assigned Oracle Accounts by providing direction and specialist knowledge in licensing and subscriptions to maximize value creation.
Develops constructive Stakeholders relationships, which involve direct interaction with different Oracle line-of-business and Oracle customers.
University degree or equivalent combination of studies and experience. Previous customer facing experience. Experience managing, strengthening and broadening key client relationships.
Strong delivery skills and experience of managing multiple projects and / or customers. Proven analytical and problem solving skills with the ability to communicate your findings with impact.
Typically 8 to 10 years of professional experience.